Are you a hospitality professional looking to transition into a dynamic role in the SaaS industry? Our Client is seeking individuals with hotel experience to join as Training & Support Specialists. If you have worked as Front Desk Officer or Night Manager, your skills and insights will be invaluable in helping clients maximize the potential of their online booking system, specifically tailored for hotels and resorts.
About our Client:
At our Client, the commitment lies in providing clients with a world-class experience. The online booking system is designed to empower hotels and resorts to better serve their guests, and as a Training & Support Specialist, you will play a crucial role in ensuring clients derive maximum value from the offerings.
Role Overview:
As a Training & Support Specialist, the primary objective will be to deliver exceptional training and support to valued clients. From troubleshooting technical issues to conducting training sessions on product functionality and new features, the hired individual will be the go-to resource for ensuring customer satisfaction.
Requirements:
- Previous experience in the Hotel / Resort / similar industries
- Previous experience working as a Front Desk Officer / Night Manager / Similar within the Hotel / Resort / similar industries
- Previous experience working on online booking systems
- Excellent written and verbal communication skills
- Customer-focused work ethic with a background in customer service
- Ability to manage a high volume of demands effectively
- Strong problem-solving skills with a customer-centric mindset
- Quick to learn technical skills and understand systems
- Building and maintaining strong client relationships
- Passionate about delivering a positive customer experience
Key Responsibilities:
- Troubleshooting support issues via email and phone
- Delivering training sessions to new and existing clients
- Nurturing client relationships by providing ongoing support and troubleshooting technical issues
- Assisting the Onboarding and Implementation Team with client system configurations
- Occasionally traveling for onsite customer training at properties
- Staying updated on product functionality, features, and integrations
- Collaborating with cross-functional teams to provide product support as needed
If interested in leveraging a hospitality background and embarking on an exciting journey in the tech industry, candidates are encouraged to apply. Join in revolutionizing the way hotels and resorts engage with their guests. Apply now and become an integral part of the team!
Our Client is an equal-opportunity employer. The team celebrates diversity and is committed to creating an inclusive environment for all employees.
