Privacy Policy

Privacy Collection Statement


Our Privacy Policy is a commitment to the Privacy Act 1988 (“Privacy Act”) and the 13 Australian Privacy Principles (“APP’s”) in the Act which regulates the collection, use and/or disclosure of personal information about individuals (including but not limited to candidates, clients, suppliers, refers, contractors and employees).


This commitment is expressed as follows:


1. Collection of Personal Information


We will, by fair and lawful means, only collect sufficient personal and sensitive information which is considered necessary to carry out our business activities and functions. When we collect personal information about you through third parties, we will manage such information in accordance with the APP’s.


What is personal information?


Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.


The following personal information will be generally collected from you although is not limited to:


  • Contact information (e.g., full name, address, contact phone number(s), email address, date of birth.);
  • Information about your education, work experience, qualifications and skills.
  • Driver’s license and any other applicable licenses and certificates.
  • Information about your work rights and eligibility to work in Australia; and
  • Your tax file number, banking details and ant information necessary to facilitate payment of wages;
  • Criminal record or working with vulnerable persons record;
  • Health or disability (at any time);
  • Sexual preferences or practices;
  • Expressed wishes about the future provision of health or support services (participants and residents);
  • Racial or ethnic origin;
  • Political opinion;
  • Sensitive information can, in most cases, only be disclosed with your consent.


How your information will be collected:


Usually, personal information is collected from you directly during an interview or registration process. Personal information may also be collected by phone or when you fill out an application or service agreement form online or in hard copy or when you send us your details via email, fax or in the mail. Specific ways that Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group may collect your information include:


  • When you make an inquiry about using our services & supports either directly or through our website;
  • Information you have authorised a third party to pass onto us;
  • Directly when you apply for a position with Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) or its related Entities via you resume/application;
  • When we receive any reference about you;
  • When you are named in feedback (whether negative or positive);
  • When we receive a complaint from or about you;
  • When we receive information about an insurance investigation, from the NDIS, litigation, registration or professional disciplinary matter, criminal matter, inquest, worker’s compensation claim or inquiry in which you are involved;
  • Or you provide us with any additional information about you.


Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Healthcare Group may also collect personal information in the normal course of business. This information is collected through meetings, phone calls, letters, faxes, e-mails, as well as agreements, documents and dealings.


You have the right to withhold your name or to use a pseudonym in place of your real name to identify yourself although where it is impracticable for Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group to deal with individuals who have not identified themselves, such as for the purchase of goods or services by means of a credit card, you will need to supply your real name.


What information do we collect hold and use?


  • Information provided for support services;
  • Information provided within applications for employment within Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group and its related Entities;
  • Responses to questions or queries that Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group;
  • Information required to improve the services and information we provide.


Collection from external sources:


Personal and sensitive information may also be collected about you from third parties in which case this information will be managed in accordance with the APP’s. Such information may include, but is not limited to:


  • Information about your health, medical history, or specific condition.
  • Criminal record history.
  • Information regarding your work performance from references.
  • Membership of a professional or trade association or membership of a trade union; and
  • Other information that may be relevant to circumstances


2. Use and Disclosure


The company may use and/or disclose your personal information for any of the purposes for which it was collected or where it is under a legal duty to do so. Any disclosures required by law will only be made after consultation with the Privacy Officer and will be appropriately recorded.


Your personal and sensitive information may be used in connection with:


  • Your actual or possible work placement with one of our clients.
  • Performance appraisals, training initiatives and selection purposes.
  • Any test or assessment (including medical tests and assessments) that you might be required to undergo.
  • Any workplace rehabilitation.
  • Our management of any business risks, investigations, resolution and defence of complaints and legal claims, compliance with court order and other legal obligations and regulatory requirements.
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive information.
  • To advise you of opportunities you may be interested in.
  • Customer service management.
  • Support service management.
  • Training and events.
  • Surveys and general research; or


Business relationship management Your personal and sensitive information may be disclosed to:


  • Potential and actual clients to whom we provide services to;
  • Referees or reference seekers.
  • Our insurers.
  • A Workers Compensation body; or
  • Any person with a lawful entitlement to obtain the information.


Unsolicited personal information


Personal information that we receive and was not directly solicited by us, will be retained, and used in accordance with the Policy if we reasonably determine that the personal information obtained could have been collected in line with the APPs or the information is contained within a commonwealth record. If this is not the case active steps will be taken to destroy the information to ensure it is de-identified.


3. How will your information be used and disclosed?


We do not sell, rent, or trade the information that we collect. Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group may use and disclose your personal information for the primary purpose for which it is collected or for the following purposes:


We will only disclose certain information if the disclosure is required or authorised by law or the disclosure is necessary for the business of Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group.


You consent to Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group, its contractors, employees, agents and third-party service providers using and disclosing your personal information for the primary purpose for which it was collected or for:


  • Verifying your identity;
  • Your actual or possible work placement or service placement;
  • Our management of any complaint, feedback or investigation or inquiry in which you are involved;
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive information;
  • To support the needs of the service user;
  • Providing goods and services to you;
  • Asking for your participation in our marketing or other campaigns;
  • Improving our website and any goods or services provided by Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group, including contacting you about those improvements and asking you to participate in surveys;
  • Direct marketing by, or on behalf of Infinity Staff Global (operating under Health Staff Global PTY. Ltd.), including in relating to events, conferences and promotional activities (including by direct mail, telemarketing, email, SMS and MMS messages);
  • Providing information on our compliance with applicable laws and accreditation bodies and;
  • Any other matters reasonably necessary to facilitate the primary purpose for which the personal information was collecte
  • To support the needs of the service user;
  • Providing goods and services to you;
  • Asking for your participation in our marketing or other campaigns;
  • Improving our website and any goods or services provided by Infinity Staff Global (operating under Health Staff Global PTY. Ltd.) Group, including contacting you about those improvements and asking you to participate in surveys;
  • Direct marketing by, or on behalf of Infinity Staff Global (operating under Health Staff Global PTY. Ltd.), including in relating to events, conferences and promotional activities (including by direct mail, telemarketing, email, SMS and MMS messages);
  • Providing information on our compliance with applicable laws and accreditation bodies and;
  • Any other matters reasonably necessary to facilitate the primary purpose for which the personal information was collected.


4. Data Quality


We will take reasonable steps to ensure that any personal information that we collect is accurate, complete, and up to date.


Based on verifiable date, we undertake to correct personal information so that is accurate, complete and up to date. In the case of disagreement, we will on request by the person concerned attach their statement claiming that the information is not accurate, with the personal information in question. We will always provide (and record) reasons for denial of access of refusal to correct personal information.


5. Data Security


We will take reasonable steps to protect the personal information we hold from misuse and less, unauthorized access, modification or disclosure. Further we will take reasonable steps to destroy or permanently de-identify personal information which we no longer require to carry out our business activities and functions.


6. Openness


We will make this Policy available to any person who asks for it. On request we will let any person know generally what sort of personal information we hold for that person and for what purpose and how we will collect, hold, use and disclose that information.


7. Access to personal information


You may request access to personal information held in relations to you by putting the request in writing and sending it to the Privacy Officer. We will respond to are request within a reasonable period, and a charge may apply for giving access to the personal information. In certain circumstances we may refuse to grant you access to the requested personal information.


In such situations we will give you written notice that sets out:


  • The reasons for the refusal; and
  • The mechanisms available to you to make a complaint.


8. How can you gain access to your information to correct it if its wrong?


Subject to some exceptions which are set out in APP12 and APP13, you have the right to see and have a copy of personal and sensitive information about you that we hold.


We will use our reasonable endeavours to ensure that:


  • Your personal information is accurate, complete and up to date and relevant for the purpose for which it was collected;
  • our personal information is protected from misuse, loss and from unauthorised access, modification or disclosure, and;
  • Your personal information that is no longer needed for any authorised purpose is destroyed, archived or permanently de-identified where it is legal and reasonable to do so.


If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete or up to date, we will take reasonable steps to correct it so that it is accurate, complete and up to date. We ask that all corrections are notified to us, in writing to info@infinitystaffglobal.com – Privacy Compliance Officer.


If we are unable to agree that personal or sensitive information what we hold about is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up to date.


If you wish to exercise your rights of access and correction, please refer to the section below: “How to contact us”.


In some cases, we may impose a moderate charge for providing access to personal or sensitive information, where the request creates a cost burden to Infinity Staff Global (operating under Health Staff Global PTY. Ltd.). We will not charge you simply because you lodge a request for access. 


9. Anonymity


Wherever it is lawful and practicable to do so, persons have the option of not identifying themselves, or using a pseudonym, when entering transaction with us.


10. Direct Marketing


We may use and disclose your personal information in order to inform you of products and services that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting us via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you.


11. Transborder Data Flows


We will only transfer personal information to another party in another country where it will be for the benefit of that person. We will always endeavour to obtain the consent of the person concerned and will take responsible steps to ensure that the information will not be held, used or disclosed by the recipient inconsistently with the National Privacy Principles.


12. Privacy Issues for Resolution


Any requests for personal information we may hold or any comment, clarifications and/or complaints should be forwarded in writing to us.


You can also obtain further information from the Privacy Commissioner’s web site, http://www.privacy.gov.au/


How to Contact Us:


Infinity Staff Global (operating under Health Staff Global PTY. Ltd.)

Privacy Compliance Officer

Email: info@infinitystaffglobal.com


13. Related Internal Documents


  • Data Breach Policy
  • Privacy Collection Statement
  • Opt out letter
  • Welcome pack feedback and complaints
  • Welcome pack privacy and confidentiality


PRIVACY ACT ACKNOWLEDGEMENT


I hereby confirm I have read and understand the above and give my consent for the collection storage, disclosure and use of my personal information as set out above.


Signed:

Name:

Date: